Returns & Exchanges

At Ita Bag Shop, we want you to be completely satisfied with your purchase of our bags and display accessories. If your item isn't the perfect fit for your collection, you can return it within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the unused bag in its original packaging, ensuring all clear protective films, inserts, and decorative charms are included.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

4

Quality Inspection & Refund

Once our warehouse team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing